Techniques of effective communication and methods of managing difficult situations
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About of this training:
| Level : | AVERAGE |
| Training duration : | 3 Days |
| Language : | Arabe |
| Target population : | Executives and agents who, through their daily tasks, deal directly with service seekers and others who deal with the interests of the institution and the structures related to it in view of |
| Former : | consultant trainer in the field for many years. |
| Training method: | Inter-Company training |
| Certification: | Certificate approved by the State |
| Training site : | 5* hotel |
The objectives of the training:
- Enabling the participant to develop his abilities and make his communication methods more professional by enabling him with a variety of training methods
- The techniques of direct communication and dealing in a professional and more professional manner, and the conditions and means to achieve this
- Methods of managing difficult situations while communicating with service seekers
- Developing the contribution of executives and employees involved in improving the quality of work
- Services provided by the interests of the structure or the unit referred to
Scheduled sessions:
- 06/06/2023 => 08/06/2023
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