Developing the customer culture in your company: Putting the customer at the heart of your company
Mettre le client au cœur de son entreprise
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About of this training:
| Level : | AVERAGE |
| Training duration : | 2 Days |
| Language : | French |
| Target population : | Anyone involved in customer relations: general managers, customer relationship directors, customer experience directors, marketing directors, relationship marketing managers, contact center managers. |
| Former : | Expert Specialist in Sales and Marketing; Trainer and Coach confirmed in sales force and in Customer Relationship Management Consultant Trainer in the field for many years. |
| Training method: | Inter-Company training |
| Certification: | State-approved training certificate |
| Training site : | 5* hotel |
The objectives of the training:
- Efficiently process any type of operation within the time limits, respecting the internal service agreements and in the required quality.
- Develop the sense of service of its teams internally and vis-à-vis the end customer
- Disseminate the customer culture to all its employees and obtain support
- Concret in the long term the customer orientation in his company
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